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Cultural intelligence on conflict management style: A research in multicultural context
(2020) Hoxha, Fatmir; Çetin, Fatih
The main purpose of this thesis is to examine the impact of cultural intelligence (CQ) sub-dimensions on conflict management styles. For this purpose, a total of (N = 306) managers from private businesses in Kosovo have participated in the research data. The psychometric properties of the measures were tested using confirmatory factors analysis (CFA) and internal consistencies. In the study, the hypotheses were tested with a hierarchical regression analysis after controlling for age, gender, marital status, level of education and work experience. The results showed that metacognitive CQ increases compromising and avoiding; cognitive CQ decreases collaborating, compromising and avoiding; motivational CQ increases collaborating, compromising and avoiding, behavioral CQ increases collaborating and avoiding conflict management styles. Also, all four sub- dimensions of CQ and collaborating, avoiding and compromising conflict management styles have differed in terms of level education and work experience respectively. All the findings indicated the significance role of CQ on conflict management process.