The moderating role of surface and deep acting on the relationship between natural emotional labor and organizational commitment

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dc.authoridGuler, Murat/0000-0001-7370-2976
dc.authoridKoksal, Onur/0000-0001-7703-1807
dc.authoridOCAK, METIN/0000-0002-1142-3661
dc.contributor.authorGuler, Murat
dc.contributor.authorOcak, Metin
dc.contributor.authorKoksal, Onur
dc.date.accessioned2024-11-07T13:25:25Z
dc.date.available2024-11-07T13:25:25Z
dc.date.issued2023
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractThe literature on emotional labor predominantly tends to consider the forms of emotional labor as independent and alternative structures. Nonetheless, considering the emotional labor forms as complementary strategies rather than investigating each on its own may improve our understanding of the personal and organizational outcomes of the emotional labor concept. This study examined the relationship between natural emotional labor and organizational commitment and the moderating role of surface and deep acting on this relationship. For that purpose, quantitative data were collected from 332 participants by the questionnaire method. Statistical analysis revealed that natural emotional labor is positively associated with organizational commitment, and this relationship is moderated by surface acting. It was found that surface acting strengthens the relationship between natural emotional labor and organizational commitment, but the moderating role of deep acting is not significant. The findings are discussed in the context of the literature.
dc.identifier.doi10.1007/s12144-022-03274-w
dc.identifier.endpage21692
dc.identifier.issn1046-1310
dc.identifier.issn1936-4733
dc.identifier.issue25
dc.identifier.scopus2-s2.0-85131323515
dc.identifier.scopusqualityQ2
dc.identifier.startpage21681
dc.identifier.urihttps://doi.org/10.1007/s12144-022-03274-w
dc.identifier.urihttps://hdl.handle.net/11480/14695
dc.identifier.volume42
dc.identifier.wosWOS:000805104100003
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer
dc.relation.ispartofCurrent Psychology
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_20241106
dc.subjectEmotional labor
dc.subjectNatural emotional labor
dc.subjectSurface acting
dc.subjectDeep acting
dc.subjectOrganizational commitment
dc.titleThe moderating role of surface and deep acting on the relationship between natural emotional labor and organizational commitment
dc.typeArticle

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