SERVICE ROBOTS IN HOTEL BUSINESSES: A MIXED METHOD STUDY

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dc.contributor.authorTekeli, Mehmet
dc.contributor.authorKemer, Ebru
dc.contributor.authorTekeli, Ezgi Kirici
dc.date.accessioned2024-11-07T13:32:45Z
dc.date.available2024-11-07T13:32:45Z
dc.date.issued2024
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractThe aim of the research is to determine the willingness and perspectives of the employees of the five-star hotel business in Nevsehir, Turkey, regarding service robots by using a mixed method. 396 question-naires were obtained with the convenience sampling method. In addition, the pur-poseful sampling method was adopted in the study, which was designed as a case study, and 12 people were interviewed. The research findings were revealed by making difference analyzes and descriptive analyzes. It has been determined that hotel employees are relatively willing to work with service robots. Employees focused more on the performance and convenience of service robots. Some employees stated that service robots will show human-like features physically, but they cannot replace humans due to the labor-intensive nature of tourism. On the other hand, it has been concluded that with the achievement of the service standard, they will play an impor-tant role in reducing errors and increasing service quality.
dc.identifier.doi10.18601/01207555.n34.07
dc.identifier.endpage200
dc.identifier.issn0120-7555
dc.identifier.issn2346-206X
dc.identifier.scopus2-s2.0-85191527923
dc.identifier.scopusqualityN/A
dc.identifier.startpage179
dc.identifier.urihttps://doi.org/10.18601/01207555.n34.07
dc.identifier.urihttps://hdl.handle.net/11480/15584
dc.identifier.volume34
dc.identifier.wosWOS:001125412000018
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherUniv Externado Colombia
dc.relation.ispartofAnuario Turismo Y Sociedad
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_20241106
dc.subjectservice robots
dc.subjecthotel employees
dc.subjectmixed-method
dc.subjectCappadocia
dc.subjectNevsehir
dc.subjectTurkey
dc.titleSERVICE ROBOTS IN HOTEL BUSINESSES: A MIXED METHOD STUDY
dc.title.alternativeROBOTS DE SERVICIO EN HOSTELERÍA: UN ESTUDIO DE MÉTODO MIXTO
dc.typeArticle

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