MEASUREMENT OF SERVICE QUALITY IN HEALTH SECTOR: A COMPARISON BETWEEN PUBLIC AND TURKISH PRIVATE HOSPITALS IN KOSOVO

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dc.contributor.authorYalçın, İbrahim
dc.contributor.authorUka, Sadat
dc.date.accessioned2024-11-07T13:16:01Z
dc.date.available2024-11-07T13:16:01Z
dc.date.issued2020
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractHealthcare quality has been subject of attention of researchers in every field. Different definitions have been given from different authors and new models have been developed over time. SERVQUAL and SERVPERF models were the most frequently used models for measuring health service quality. Although these models were shown successful in measuring quality, they have been criticized from many researchers. Therefore, it is necessary to make an overall view of healthcare quality factors. The aim of this study is to make a general evaluation of the service quality offered in public hospitals and private Turkish hospitals in Kosovo. Using the convenient sampling method, 204 surveys were found valuable. As a result of factor analysis, five main factors that measure service quality have been obtained and are named as hospital environment and examination services, nurses services, physical characteristics, convenience and medical services. According to the results of the t-test applied to the research data, it was found that service quality components were higher in private Turkish hospitals compared to the Kosovo public hospitals. Healthcare quality factors have an important impact on patient satisfaction. Patient satisfaction level is higher in private hospitals rather in public hospitals.
dc.identifier.doi10.17218/hititsosbil.801342
dc.identifier.endpage384
dc.identifier.issn1308-5107
dc.identifier.issn2536-4944
dc.identifier.issue2
dc.identifier.startpage368
dc.identifier.trdizinid463377
dc.identifier.urihttps://doi.org/10.17218/hititsosbil.801342
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/463377
dc.identifier.urihttps://hdl.handle.net/11480/12008
dc.identifier.volume13
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.relation.ispartofHitit Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_20241107
dc.subjectSağlık Politikaları ve Hizmetleri
dc.titleMEASUREMENT OF SERVICE QUALITY IN HEALTH SECTOR: A COMPARISON BETWEEN PUBLIC AND TURKISH PRIVATE HOSPITALS IN KOSOVO
dc.typeArticle

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