Banka çalışanlarının stresle başetme yöntemleri ve ruh sağlık düzeyleri (T.C. Ziraat Bankası A.Ş. örneği)
Küçük Resim Yok
Tarih
2007
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Niğde Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Arastırmanın amacı banka çalısanlarının (T.C. Ziraat Bankası) ruh saglık düzeylerini ve stresle bas etme yöntemlerinin neler oldugunu belirlemektir. Arastırmanın diger bir amacı da banka çalısanlarının demografik özelliklerine göre ruh saglık düzeylerinin ve stresle bas etme yöntemlerinin degisip degismedigini belirlemektir. Arastırma survey tarama yöntemiyle gerçeklestirilmistir. Arastırmanın çalısma grubu 299 bireyden olusmakta olup; 126'sı kadın (%42,1) ve 173 erkektir. 79'u bekar (%26,4) ve 220'si evli (%73,6)'dir. Yaslarına göre; 21 kisi 25 ve daha asagı yasa (%7,0), 63'ü 26-30 arası yasa (21,1), 64'ü 31-35 arası yasa (%21,4), 47'si 36-40 arası yasa (%15,7), 50'si 41-45 arası yasa (%16,7), 46'sı 46-50 arası yasa (%15,4) ve 8'i 51 ve yukarı yasa (%2,7) sahiptir. Egitim düzeylerine göre 35'inin lise (%11,7), 230'u üniversite mezunu (%76,9) ve 34'ü lisans üstü (%11,4) egitime sahiptir. Görev yaptıkları birime göre ise 5 kisi genel müdürlükte (%2,7), 26 kisi bölge baskanlıklarında (%6,7), 57 kisi merkez subelerde (%19,1) ve 214 kisi de ilçe merkezlerindeki baglı subelerde (%71,6) çalısmaktadır. Hizmet sürelerine göre ise 39 kisi 1-5 yıl arası hizmet süresine (%13,0), 106 kisi 6-10 yıl arası hizmet süresine, 36 kisi 11-15 yıl arası hizmet süresine (%12,0), 46 kisi 16-20 yıl arası hizmet süresine (%15,4) ve 72 kisi 21 ve yukarı hizmet süresine (%24,1) sahiptir. Algılanan sosyoekonomik düzeye göre ise 38 kisi düsük (%12,7), 237 kisi orta (%79,3) ve 24 kisi yüksek (%8,0) seklinde dagılmaktadır. Arastırmada veriler SCL-90 Belirti Tarama Testi ve Stresle Basaçıkma Tutumları Envanteri ölçegi yardımıyla toplanmıstır. Veriler SPSS for Windows paket programı yardımı ile analiz edilmistir. Bulgular; 1. Banka çalısanlarının (T.C. Ziraat Bankası) ruh saglık düzeyleri incelendiginde somatizasyon, kisiler arası duyarlık, depresyon, paranoid düsünce ve obsesif kompulsif bozuklukla ilgili belirtilere sahip oldukları bulunmustur. iv 2. Banka çalısanlarının stresle basa çıkma yöntemi olarak sırasıyla aktif planlama, bilissel yeniden yapılandırma, dine sıgınma, dıs yardım arama ve kaçma duygusal-eylemsel oldugu bulunmustur. 3. Banka çalısanlarının cinsiyetleri ile ruh saglık düzeyleri karsılastırıldıgında kadın çalısanların somatizasyon, obsesifkompulsif, kisiler arası duyarlık, depresyon, paranoid düsünce semptomlarına sahip oldukları, erkelerin ise obsesif-kompulsif, kisiler arası duyarlık, depresyon ve paranoid düsünce semptomlarına sahip oldukları bulunmustur. Erkek çalısanların genel ruh saglık düzeylerin kadın çalısanlardan daha iyi oldugu bulunmustur. Bütün alt ölçekler ve genel ruh saglık düzeyleri arasındaki fark P<0,05 düzeyinde anlamlı degildir. 4. Banka çalısanlarının medeni durumları ile ruh saglıgı semptomlarına sahip olma ve genel ruh saglık düzeyleri karsılastırıldıgında bekar çalısanların genel ruh saglık düzeyleri evli çalısanlara göre daha iyi oldugu bulunmustur. 5. Banka çalısanlarının genel ruh saglık düzeyleri yas degiskenine göre incelendiginde; 31-35, 41-45 ve 46-50 yas arası çalısanlarının ruh saglık düzeyleri diger yas gruplarındaki bireylerden daha olumsuz durumdadır. Bütün semptomların yas grupları ile yapılan karsılastırmada banka çalısanlarının ruh saglık düzeyleri arasındaki fark P<0,05 düzeyinde manidar degildir. 6. Egitim düzeyi arttıkça ruh saglıgı düzeylerinde de düzelme oldugu görülmekle birlikte genel ruh saglıgı açısından bakıldıgında üniversite veya yüksek okul mezunu olan bireylerde ruh saglıgının diger egitim düzeylerine sahip bireylere göre daha iyi durumda olmadıgı bulunmustur. 7. Banka çalısanlarının genel ruh saglık düzeyleri incelendiginde baglı subede çalısan bireylerin genel ruh saglık düzeyleri diger birimlerde çalısan bireylerden iyi durumda olmadıgı bulunmustur. Ruh saglık v düzeylerine iliskin puan ortalamaları arasındaki fark istatistiksel olarak P<0,05 düzeyinde anlamlı degildir. 8. Genel ruh saglıkları çalısma süreleri ile karsılastırıldıgında 6-10 ve 21 ve yukarı hizmet süresine sahip bireylerin diger yas gruplarından iyi olmadıgı bulunmustur. Genel ruh saglıgı ve alt ölçek puanları arasında yapılan karsılastırmada 6-10 yıl hizmet süresine sahip bireylerin öfke ve düsmanlık puan ortalamaları 16-20 yıl kıdemdekilerden farklıdır.(F=3,58(4-294), P<0,05). 9. Genel ruh saglık düzeyi incelendiginde sosyo-ekonomik düzeyi düsük olan bireylerin alarm verdigi söylenebilir. Alt ölçek puanlarının algılanan sosyo-ekonomik düzey ile farklılasıp farklılasmadıgına iliskin yapılan analizler sonucunda (F=2,64(2-296), P<0,05) Bu sosyoekonomik düzeyi düsük ile sosyo-ekonomik düzeyi yüksek olanların öfke ve düsmanlık puanları arasından kaynaklanmaktadır. 10. Kadın ve erkek çalısanların stresle basa çıkma yöntemleri arasında fark olup olmadıgını test etmeye yönelik yapılan analizler sonucu dıs yardım arama davranısları arasındaki fark (t=2,37(297), P<0,05) düzeyinde anlamlıdır. Kadın çalısanlar dıs yardım arama stresle bas etme davranısını erkeklerden daha fazla kullanmaktadırlar. Kaçma duygusal eylemsel bas etme yöntemini kadın çalısanların daha agırlıklı olarak kullandıkları (t=4,81(297), P<0,001) bulunmustur. 11. Banka çalısanlarının stresle basa çıkma yöntemlerinin medeni durumlarına göre farklılasıp farklılasmadıgına iliskin yapılan istatistiksel islemler sonucunda stresle basa çıkma yöntemleri alt ölçek puanları arasındaki fark istatistiksel olarak (P>0,05) anlamlı degildir. 12. Banka çalısanlarının yasları ile stresle basa çıkma alt ölçek puanları arasında fark olup olmadıgına iliskin yapılan analizler çalısanların yasları ile dıs yardım arama puanlar arasındaki fark (F=3,01(6-292), vi P<0,05) düzeyinde anlamlıdır. Diger alt ölçek puanları yas arasında fark (P>0,05) anlamlı degildir. 13. Banka çalısanları stresle basa çıkma alt ölçek puanlarının egitim düzeylerine göre farklılasıp farklılasmadıgına iliskin yapılan analizler an az bir alt ölçek puanının bir egitim düzeyinde digerlerinden (F=3,80(2-296), P<0,05) farklı oldugu bulunmustur. Bu fark lise mezunlarının kaçma biyo-kimyasal puanlarının lisans üstü egitime sahip bireylerin puanlarından( P<0,05) kaynaklanmaktadır. 14. Banka çalısanlarının çalıstıkları birimlere göre stresle bas etme yöntemlerinin farklılasmakta mıdır? Sorusuna yanıt aramak için yapılan analizler sonucu herhangi bir birim çalısanını stresle basa etme sürecinde kullandıkları yöntemler arasında istatistiksel olarak fark (P>0,05) bulunamamıstır. 15. Banka çalısanlarının hizmet sürelerine göre stresle bas etme yöntemlerinin farklılasmakta mıdır? Sorusuna yanıt aramak için yapılan analizler sonucu 1-5 yıl ve 11-15 yıl kıdeme sahip bireylerin 21 ve yukarı kıdeme sahip bireylerden dıs yardıma daha fazla bas vurdukları (F=5,44(4-294), P<0,001) bulunmustur. 11-15 ve 21+ kıdeme sahip bireylerin aktif planlama puan ortalamaları arasındaki fark (F=5,56(4-294), P<0,001) düzeyinde anlamlıdır. 11-15 ve 21+ kıdeme sahip bireylerin aktif puan ortalamaları daha yüksek bulunmustur. 16. Banka çalısanlarının algıladıkları sosyo-ekonomik düzeye göre stresle bas etme yöntemlerinin farklılasmakta mıdır? Sorusuna yanıt aramak için yapılan analizler dıs yardım arama puan ortalamaları birbirinde istatistiksel olarak anlamlı bir sekilde farklılasan sosyo-ekonomik düzeyi orta ve yüksek olanlardır. Sosyo-ekonomik düzeyi orta olanlar sosyo-ekonomik düzeyi yüksek olanlara göre dıs yardım arama davranıslarını daha fazla göstermektedir. 17. Banka çalısanlarının stresle bas etme ruh saglıgına iliskin semptomlar arasındaki iliski incelendiginde; dine sıgınma ile kisiler arası duyarlık, vii paranoid düsünce ve psikotizm arasında iliski bulunmustur. Dıs yardım arama ile bütün alt ölçekle arasında anlamlı iliski bulunmustur. Kaçma duygusal eylemsel ile bütün alt ölçekler arasında önemli bir iliski bulunmustur. Kaçma biyo-kimyasal ile bütün alt ölçekler arasında önemli bir fark bulunmustur.
The aim of this research is to determine what are the mental health levels of bank emplees and how to cope with the methods of stress. Another aim of this study research is to determine whether the bank employees? mental health levels and the way to cope with method of stress are changing or not according to their demograhpic characteristics,. The research has been done with the method of cross-hatching survay. The group of the research consisted of 299 people; 126 of them were women and 173 men. 79 of them were not married and 220 were married. According to their ages 21 of them were 25 years old and younger ; 63 of them were 26- 30; 64 were between 31-35 years old; 47 of them were between 36-40 ages; 50 of them were 41-45 ages; 46 of them were 46-50 ages; and 51 of them were 51 and older. According their aducational level, 35 of them were high school, 230 of them were university, and 34 of them were master degree level. According to their afficiate, 5 people were general manager,26 of them were in local presidency, 57 persons were in the head offices and 214 of them were working in county town branch Office. According to their lenght of service , 36 persons worked 1-5 years; 106 persons 6-10 years working ; 36 persons 11-15 years of working; 46 persons 16-20 years working, and 72 persons 21 and long working period. According to perceived socio-economic level , 38 persons were low, 237 persons were awerage, and 24 persons were high range. The research data was collected with the assistance of Indication Scanning Test SCL-90 and Behaviours to Cope With the Stress inventories scales.The data analysed by the help of SPSS for Windows packet programme. 1. It was found when analysıng the mental health level of the bank workers( TC Ziraat Bank),the workers have symptoms such as ; ix somatisation, sensibility between the individual, deppression, paranoid thoughts and obsesive compulsive. 2. It was sensitive and operational found as the method to cope with stress of the bank workers were active planning, cognitive reconfigure, shelter to religion, getting outer assistance, and escape in turn. 3. When comparing the bank workers as gender with mental health; the female workers have symtoms like, obsesive-compulsive , sensibility between the individual, depression and paranoid thoughts. It was found that male workers? general mental health level according to female workers were better. The diffirences was not significant P<0,05 level between all sub-scale and general mental health level 4. When comparing the bank workers? marital Status with the semptoms of mental health they have and general mental levels, the single workers? general mental health levels were found much better than married workers?. 5. When examining the bank workers according to age variable; the workers between the ages 31-35, 41-45 and 46, 50 workers? mental health level were more negative state than the other age ingividual group. In the comparison made with all ages group sympton, the disticiton between banks? workers? mental health level was not significant in the rank P<0,005. 6. It was seen that when the education level increase the mental level improve but, when seen from general mental health aspect; The mental health of the individuals graudated from the university and vocational high school weren?t in good situation according to other educational level individuals. 7. It was found that when examinig the bank workers? general mentel health level, the general mental health level of the individuals working in the affiliated firm was not in good situation than the individuals working on other units. The diffirences were not significant P<0,05 level between mental health average point level. x 8. It is found that when comparing general mental health with the length of working, the individuals having 6-10 and 21 and longer servicelife weren?t better than the other age groups. In the comparison made between general mental health and sub-sclale points, the anger and hostility point average were different between 6-10 years service-life and 16-20 years. (F=3,58(4-294), P<0,05). 9. When analysing general mental health level, it can be said that low socoi-economic level individuals were giving alarm. According the analysis result made on undergoing a change or not with socio-economic level sensed of sub-scale points. (F=2,64(2-296), P<0,05) This take root from the points of anger and hostility of the socio-economic level low individuals with the high socio-economic level individuals. 10. With the result analysis made in orther to test whether there were difference methods cope with the stress between man and woman. The difference between searching outer assistances and behaviors ` were (t=2,37(297), P<0,05) in the meaningful level. It was found that the women workers were using much more the methods of escape, emotional, operational and cope with. (t=4,81(297), P<0,001) 11. In the results of statistical process made in order to undergo a change or not the methods to cope with the stress of the bank?s workers according to their marrital status, the method to cope with the stresses subsclae diffirecies between them was not logical statistically (P< 0,05). 12. About the analysis made whether there were diffirences between the cope with stress sub-scale points and the ages of the bank workers, The diffirences between worker?s age and outer assistances was (F=3,01(6-292), P<0,05) level meaningful. 13. It was found that at least one sub-scale point on one educational level differe from others according the analysis made to undergo a change or not according bank workers cope with the stres subscale point as per different educational levels. This difference emanete the xi individuals having the points of high school graduated escape bio-chimacal from post graduate education points.(P<0,05) 14. Do the methods cope with the stress of the bank workers undergo a change according to units they were working? In order to get answer to this analysis result , it was found difference as statistical between the methods they used to cope with the stress process (P<0,05) of any unit workers. 15. Do the methods cope with the stress of the bank workers undergo a change according to lenght of services? In order to get answer to this analysis result, it was found that 1-5 years and 11-15 years lenght of service individuals consult much more outer assistances than the individual having 21 years and over lenght of service. The individual having between 11-15 years and 21+ lenght of service?s active planning point averages distinction was in the level (F=5,56(4-294), P<0,001) meaningful. The active point average of the individual between 11-15 and 21+ lenght of service were found much higher. 16. Do the methods cope with the stress of the bank workers undergo a change according to socio-economic level they perceive? In order to get answer to this analysis result , they are the socio-economic levels medium and high that undergo a change each other as statisticly expressive outer assistances searching point average. The one having medium socioeconomic level denominat much more outer assistances searching behaviour than the high socio-economic level ones. 17. When examining the relation between the bank workers? cope with stress and mental health, it was found relation between individuals and shelter to religion; and paranoid thoughts and psychotism. It was found a meaningful relation between outer assistances and all sub-scales. It was found an important relation between escape operational and all sub-scales. It was found an important difference between escape bio-chemical and all subscales.
The aim of this research is to determine what are the mental health levels of bank emplees and how to cope with the methods of stress. Another aim of this study research is to determine whether the bank employees? mental health levels and the way to cope with method of stress are changing or not according to their demograhpic characteristics,. The research has been done with the method of cross-hatching survay. The group of the research consisted of 299 people; 126 of them were women and 173 men. 79 of them were not married and 220 were married. According to their ages 21 of them were 25 years old and younger ; 63 of them were 26- 30; 64 were between 31-35 years old; 47 of them were between 36-40 ages; 50 of them were 41-45 ages; 46 of them were 46-50 ages; and 51 of them were 51 and older. According their aducational level, 35 of them were high school, 230 of them were university, and 34 of them were master degree level. According to their afficiate, 5 people were general manager,26 of them were in local presidency, 57 persons were in the head offices and 214 of them were working in county town branch Office. According to their lenght of service , 36 persons worked 1-5 years; 106 persons 6-10 years working ; 36 persons 11-15 years of working; 46 persons 16-20 years working, and 72 persons 21 and long working period. According to perceived socio-economic level , 38 persons were low, 237 persons were awerage, and 24 persons were high range. The research data was collected with the assistance of Indication Scanning Test SCL-90 and Behaviours to Cope With the Stress inventories scales.The data analysed by the help of SPSS for Windows packet programme. 1. It was found when analysıng the mental health level of the bank workers( TC Ziraat Bank),the workers have symptoms such as ; ix somatisation, sensibility between the individual, deppression, paranoid thoughts and obsesive compulsive. 2. It was sensitive and operational found as the method to cope with stress of the bank workers were active planning, cognitive reconfigure, shelter to religion, getting outer assistance, and escape in turn. 3. When comparing the bank workers as gender with mental health; the female workers have symtoms like, obsesive-compulsive , sensibility between the individual, depression and paranoid thoughts. It was found that male workers? general mental health level according to female workers were better. The diffirences was not significant P<0,05 level between all sub-scale and general mental health level 4. When comparing the bank workers? marital Status with the semptoms of mental health they have and general mental levels, the single workers? general mental health levels were found much better than married workers?. 5. When examining the bank workers according to age variable; the workers between the ages 31-35, 41-45 and 46, 50 workers? mental health level were more negative state than the other age ingividual group. In the comparison made with all ages group sympton, the disticiton between banks? workers? mental health level was not significant in the rank P<0,005. 6. It was seen that when the education level increase the mental level improve but, when seen from general mental health aspect; The mental health of the individuals graudated from the university and vocational high school weren?t in good situation according to other educational level individuals. 7. It was found that when examinig the bank workers? general mentel health level, the general mental health level of the individuals working in the affiliated firm was not in good situation than the individuals working on other units. The diffirences were not significant P<0,05 level between mental health average point level. x 8. It is found that when comparing general mental health with the length of working, the individuals having 6-10 and 21 and longer servicelife weren?t better than the other age groups. In the comparison made between general mental health and sub-sclale points, the anger and hostility point average were different between 6-10 years service-life and 16-20 years. (F=3,58(4-294), P<0,05). 9. When analysing general mental health level, it can be said that low socoi-economic level individuals were giving alarm. According the analysis result made on undergoing a change or not with socio-economic level sensed of sub-scale points. (F=2,64(2-296), P<0,05) This take root from the points of anger and hostility of the socio-economic level low individuals with the high socio-economic level individuals. 10. With the result analysis made in orther to test whether there were difference methods cope with the stress between man and woman. The difference between searching outer assistances and behaviors ` were (t=2,37(297), P<0,05) in the meaningful level. It was found that the women workers were using much more the methods of escape, emotional, operational and cope with. (t=4,81(297), P<0,001) 11. In the results of statistical process made in order to undergo a change or not the methods to cope with the stress of the bank?s workers according to their marrital status, the method to cope with the stresses subsclae diffirecies between them was not logical statistically (P< 0,05). 12. About the analysis made whether there were diffirences between the cope with stress sub-scale points and the ages of the bank workers, The diffirences between worker?s age and outer assistances was (F=3,01(6-292), P<0,05) level meaningful. 13. It was found that at least one sub-scale point on one educational level differe from others according the analysis made to undergo a change or not according bank workers cope with the stres subscale point as per different educational levels. This difference emanete the xi individuals having the points of high school graduated escape bio-chimacal from post graduate education points.(P<0,05) 14. Do the methods cope with the stress of the bank workers undergo a change according to units they were working? In order to get answer to this analysis result , it was found difference as statistical between the methods they used to cope with the stress process (P<0,05) of any unit workers. 15. Do the methods cope with the stress of the bank workers undergo a change according to lenght of services? In order to get answer to this analysis result, it was found that 1-5 years and 11-15 years lenght of service individuals consult much more outer assistances than the individual having 21 years and over lenght of service. The individual having between 11-15 years and 21+ lenght of service?s active planning point averages distinction was in the level (F=5,56(4-294), P<0,001) meaningful. The active point average of the individual between 11-15 and 21+ lenght of service were found much higher. 16. Do the methods cope with the stress of the bank workers undergo a change according to socio-economic level they perceive? In order to get answer to this analysis result , they are the socio-economic levels medium and high that undergo a change each other as statisticly expressive outer assistances searching point average. The one having medium socioeconomic level denominat much more outer assistances searching behaviour than the high socio-economic level ones. 17. When examining the relation between the bank workers? cope with stress and mental health, it was found relation between individuals and shelter to religion; and paranoid thoughts and psychotism. It was found a meaningful relation between outer assistances and all sub-scales. It was found an important relation between escape operational and all sub-scales. It was found an important difference between escape bio-chemical and all subscales.
Açıklama
Sosyal Bilimler Enstitüsü, Eğitim Bilimleri Ana Bilim Dalı, Eğitim Programları ve Öğretim Bilim Dalı
Anahtar Kelimeler
Bankacılık, Banking
