THE MODERATING ROLE OF PERCEIVED SOCIAL SUPPORT IN THE RELATIONSHIP BETWEEN LEARNED RESOURCEFULNESS AND WORK STRESS IN HOTEL BUSINESSES: THE CASE OF CAPPADOCIA

Küçük Resim Yok

Tarih

2021

Dergi Başlığı

Dergi ISSN

Cilt Başlığı

Yayıncı

Univ Federal Juiz Fora, Campus Univ

Erişim Hakkı

info:eu-repo/semantics/closedAccess

Özet

The purpose of this study is to examine the effect of learned resourcefulness and the dimensions of perceived social support on work stress and whether there is a moderating role of the dimensions of perceived social support in the relationship between learned resourcefulness and work stress in hotel businesses. With this purpose, judgmental sampling method was preferred as the sampling method in this study and data were collected from the employees of four- and five-star hotels in Cappadocia through questionnaires. Data were examined with simple and multiple linear regression and hierarchical regression analyses. Based on the results of the study, a negative effect of both learned resourcefulness and the family dimension of perceived social support on work stress was discovered; but the effects of friend and significant other dimensions on work stress were insignificant. In addition, another result was that the family dimension of perceived social support played a moderating role in the relationship between learned resourcefulness and work stress. Finally, recommendations were made based on the findings.

Açıklama

Anahtar Kelimeler

Hotel businesses, Learned resourcefulness, Perceived social support, Work stress, Cappadocia region

Kaynak

Anais Brasileiros De Estudos Turisticos-Abet

WoS Q Değeri

N/A

Scopus Q Değeri

Cilt

11

Sayı

Künye