Digital trust in the workplace: Testing a new instrument on a multicultural sample
Küçük Resim Yok
Tarih
2022
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
WSB University
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The theme of digital trust is of the utmost importance during the digital transformation of our workplaces and society. Rapidly changing technological innovations dis- rupt lives and workplaces. Such a transformation influ- ences an employee’s feelings and self-esteem pertaining to their work and life. It changes the way people believe in the ability, reliability, and power of something or someone. This study suggests a new instrument for the measurement of digital trust in the workplace based on three dimensions: Technology, people, and processes. We used a worldwide sample consisting of 5575 employees working in different countries and industries, employ- ing a snowball sampling method. An online survey was used to collect data after translating items into different languages. In order to test the proposed model, the fac- torial structures and internal consistencies were calcu- lated. The results showed that the 50-item questionnaire is a valid and reliable instrument for measuring the core structure of a digital trust model. Moreover, the affirmed 10 subdimensions present a constructional basis for un- derstanding the main drivers of digital trust in the work- place. This study builds and tests a new three-dimension- al model of digital trust in the workplace. Focusing on employees’ trust perceptions of technologies, people, and processes in the workplace, this study presents three fac- tors which are fundamental to answering the question of what influences employees’ digital trust in the workplace. This study proposes a valid and reliable instrument for measuring digital trust in the workplace in different en- vironments. © 2022, WSB University. All rights reserved.
Açıklama
Anahtar Kelimeler
Digital trust, E-Trust, Reliability, Scale development, Validity
Kaynak
Forum Scientiae Oeconomia
WoS Q Değeri
Scopus Q Değeri
Q3
Cilt
10
Sayı
1
