Digital trust in the workplace: Testing a new instrument on a multicultural sample

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dc.contributor.authorLauner, Markus
dc.contributor.authorÇetin, Fatih
dc.contributor.authorPaliszkiewicz, Joanna
dc.date.accessioned2024-11-07T10:40:11Z
dc.date.available2024-11-07T10:40:11Z
dc.date.issued2022
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractThe theme of digital trust is of the utmost importance during the digital transformation of our workplaces and society. Rapidly changing technological innovations dis- rupt lives and workplaces. Such a transformation influ- ences an employee’s feelings and self-esteem pertaining to their work and life. It changes the way people believe in the ability, reliability, and power of something or someone. This study suggests a new instrument for the measurement of digital trust in the workplace based on three dimensions: Technology, people, and processes. We used a worldwide sample consisting of 5575 employees working in different countries and industries, employ- ing a snowball sampling method. An online survey was used to collect data after translating items into different languages. In order to test the proposed model, the fac- torial structures and internal consistencies were calcu- lated. The results showed that the 50-item questionnaire is a valid and reliable instrument for measuring the core structure of a digital trust model. Moreover, the affirmed 10 subdimensions present a constructional basis for un- derstanding the main drivers of digital trust in the work- place. This study builds and tests a new three-dimension- al model of digital trust in the workplace. Focusing on employees’ trust perceptions of technologies, people, and processes in the workplace, this study presents three fac- tors which are fundamental to answering the question of what influences employees’ digital trust in the workplace. This study proposes a valid and reliable instrument for measuring digital trust in the workplace in different en- vironments. © 2022, WSB University. All rights reserved.
dc.description.sponsorshipOstfalia University of Applied Sciences; State of Lower Saxony, (ZW6-85007939); European Commission, EC
dc.identifier.doi10.23762/FSO_VOL10_NO1_2
dc.identifier.endpage47
dc.identifier.issn2300-5947
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85131554017
dc.identifier.scopusqualityQ3
dc.identifier.startpage29
dc.identifier.urihttps://doi.org/10.23762/FSO_VOL10_NO1_2
dc.identifier.urihttps://hdl.handle.net/11480/11483
dc.identifier.volume10
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherWSB University
dc.relation.ispartofForum Scientiae Oeconomia
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_20241106
dc.subjectDigital trust
dc.subjectE-Trust
dc.subjectReliability
dc.subjectScale development
dc.subjectValidity
dc.titleDigital trust in the workplace: Testing a new instrument on a multicultural sample
dc.typeArticle

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