Identification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital

Basit Öğe Kaydı
dc.contributor.authorDogan, N. Ozgur
dc.contributor.authorAkbal, Hazal
dc.date.accessioned2024-11-07T13:31:41Z
dc.date.available2024-11-07T13:31:41Z
dc.date.issued2020
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractThe purpose of this study is to determine the expectations of pediatric patients from a hospital and find out feasible solutions to address these expectations. In accordance with this purpose, an AHP-weighted QFD case study was carried out in a pediatric hospital in Turkey. In order to determine the expectations of pediatric patients; face-to-face and semi-structured interviews were used and the natural environment of the hospital was observed in many different times. Expectations of the children constituted the left part of the House of Quality (HoQ) of QFD and were weighted using the AHP. Then, technical requirements offering solutions to expectations of children were defined, other parts of the house were added and the whole HoQ was completed. The results show that, from the children's point of view, accommodation services was found as the most important factor and arrangement of the patient rooms as the most important sub-factor. All remaining factors and sub-factors were also evaluated and prioritized. It is hoped that this study can contribute to the related literature and the QFD model developed in the study can be taken as an example by similar and/or different hospitals. Finally, the limitations of this study and future research directions are outlined.
dc.identifier.doi10.26650/ibr.2020.49.0070
dc.identifier.endpage248
dc.identifier.issn2630-5488
dc.identifier.issue2
dc.identifier.startpage225
dc.identifier.trdizinid426559
dc.identifier.urihttps://doi.org/10.26650/ibr.2020.49.0070
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/426559
dc.identifier.urihttps://hdl.handle.net/11480/14959
dc.identifier.volume49
dc.identifier.wosWOS:000607935000003
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.publisherIstanbul Univ, Sch Business
dc.relation.ispartofIstanbul Business Research
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_20241106
dc.subjectAnalytic hierarchy process
dc.subjectquality function deployment
dc.subjectpediatric hospital
dc.subjectpatient provider communication
dc.subjectpatient expectations
dc.titleIdentification and Evaluation of the Ways of Meeting Patients' Expectations from a Hospital: An AHP-Weighted QFD Case Study In A Pediatric Hospital
dc.typeArticle

Dosyalar

Koleksiyon

WoS İndeksli Yayınlar Koleksiyonu
TR-Dizin İndeksli Yayınlar Koleksiyonu