AN EXTENDED UTAUT2 PERSPECTIVE - DETERMINANTS OFMOBILE BANKING USE INTENTION AND USE BEHAVI

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dc.contributor.authorKaplan, Hatice Elanur
dc.contributor.authorGürbüz, Esen
dc.date.accessioned2024-11-07T13:16:34Z
dc.date.available2024-11-07T13:16:34Z
dc.date.issued2021
dc.departmentNiğde Ömer Halisdemir Üniversitesi
dc.description.abstractHere are different theoretical models regarding the determinants of consumers’ intention to use technology and their use behavior. The Unified theory of acceptance and use of technology-2 (UTAUT-2) model explains the variance in behavioral intention and technology use variables in pursuit of a consumer-centric model. This research study aims to figure out the determinants and impacts of individuals’ intention to use mobile banking and their use behaviors within the context of Turkey. The data of the study was obtained from 684 participants aged 18 years or older in April-June 2018 via an online survey method. Findings of the research study reveal that the behavioral intention of using mobile banking is influenced by trust, social influence, price value, facilitating conditions, performance expectancy, and habit; whereas habit and trust affect both use behavior and behavioral intention. Furthermore, moderator impacts of trust and age as well as hedonic motivation and age on behavioral intention, whereas moderator impacts of habits and age on use behavior are determined. No significant relationship is found between the behavioral intention of using mobile banking and the use behavior.
dc.identifier.doi10.25287/ohuiibf.734288
dc.identifier.endpage227
dc.identifier.issn2564-6931
dc.identifier.issue1
dc.identifier.startpage207
dc.identifier.trdizinid421248
dc.identifier.urihttps://doi.org/10.25287/ohuiibf.734288
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/421248
dc.identifier.urihttps://hdl.handle.net/11480/12400
dc.identifier.volume14
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.relation.ispartofÖmer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_20241107
dc.subjectİşletme
dc.titleAN EXTENDED UTAUT2 PERSPECTIVE - DETERMINANTS OFMOBILE BANKING USE INTENTION AND USE BEHAVI
dc.typeArticle

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